Frequently asked questions
How can I use Arctic Flavors berry powders?
Just use your imagination and taste instinct! You can start by mixing it with your yogurt, breakfast bowl, or smoothie. If you exercise regularly, you can add it to your protein/recovery shake to boost your antioxidant intake. If you like to be more creative at home, you can use it in your oatmeal, puddings, cheesecake, ice cream, etc. For more creative ideas, you can check our recipes section.
How much can I use?
We recommend 1-2 teaspoons per day, which is equal to 50-100 g (or a handful) of fresh wild berries! However, if you are making something that requires more or less of the powder, please use your intuition and palate to adjust the amount you use.
How does each powder taste?
Our powders taste exactly like wild berries from the Arctic forests of Finland do! We do not add any sugars, artificial flavors, or preservatives. Below is a tart-sweet “meter” for each of our berry powders.
Are there any preservatives, added sugar, or flavors in your products?
Absolutely NOT! Our berry powders are made of 100% wild whole berries, which are hand-picked at the right season and immediately freeze-dried just for you.
Are your products certified organic?
We are not certified as ‘organic’. However, all of our powders are made of berries grown and picked in the Arctic forests of Finland, which are known for being the cleanest in the world! In fact, ~99% of Finland’s forests could be certified organic without changing their management practices.
What is the difference between wild and farmed berries?
There are multiple differences between wild and farmed berries, especially when it comes to their size, taste, and nutritional value. For example, wild blueberries (also known as low-bush blueberries or bilberries) are smaller in size, have a richer taste, and much higher nutritional value than farmed blueberries (also known as high-bush blueberries). You can read more about the difference between wild and farmed blueberries in our blog post here.
What method do you use to process your berries?
Our berries are freeze-dried immediately after they are hand-picked from the forest. This method allows for the preservation of their nutritional value to the maximum possible. You can learn more about the freeze-drying method of blueberries in our blog post here.
Are there any special storing conditions?
We recommend that you keep your berry powders in dry conditions and away from the sunlight. Please close the air sealed bag carefully after each use. No need to refrigerate. If the powder becomes crumbled or solid, you can use a fork to easily solve the problem.
Why is your price higher than fresh/frozen berries available in the stores?
There are multiple factors going into our pricing. However, we believe that our price is actually lower than the price of fresh/frozen berries you find in stores. Firstly, we would like to clarify that a teaspoon (~5g) of our powder equals a handful of fresh or frozen berries (50g). Therefore, we use 500g of berries to make a 50g of powder. In addition to this, our berries are wild and hand-picked by our local collaborators just for you. In fact, it takes about 30 min of hard work to pick 500g of wild berries that go into each of our bags.
Further, we believe that our product is more environmentally friendly than farmed berries because we do not use any fertilizers, water, or any other farming practices; they are just growing in the forest, their natural environment. In addition, our powders do not need any special storing conditions such as refrigeration, and therefore, there is no need for electricity consumption.
Lastly, because they have 1/10 of the weight that fresh/frozen berries have, their transportation impact and carbon footprint are minimal. We believe that our berry powders are reasonably priced and much cheaper than fresh/frozen berries. Just think that a 50g berry powder will keep you going for 1 month if you use our recommended serving size daily.
Ordering & Shipping
Where can I buy your products?
Our products are available through our online store.
Do you ship worldwide?
Currently, we ship to all EU countries, Argentina, Australia, Bahrain, Brazil, Canada, China, Egypt, Hong Kong, Iceland, India, Israel, Japan, Kuwait, Mexico, Norway, Oman, Philippines, Russia, Saudi Arabia, Singapore, South Africa, Sri Lanka, Switzerland, Thailand, Ukraine, United Arab Emirates, and the United States.
Do you offer free shipping?
We do not offer free shipping for international orders at the moment. However, we offer a very affordable flat rate for EU (4.4 EUR) and non-EU (4.9 EUR) countries globally.
What is the delivery time?
We will ship your product(s) within 2 business days from receiving your payment. Delivery time varies by country, however, here are some estimated delivery times. If your address is within Europe, your product will be delivered within 5-10 business days. If your address is in any other country, your product will be delivered within 7-20 business days. So far, we have successfully delivered our products to >30 countries worldwide, with a 100% customer satisfaction rate and no package lost.
Please note: delivery times may currently be longer than usual, due to the COVID-19 causing some potential delays for logistics providers across the globe.
I am having issues paying by credit card, can you help?
If you are experiencing an issue with the online payment, please contact us and we will try to solve it immediately. We strive for a smooth and enjoyable customer experience.
Do you accept product returns?
Yes. If for any reason you would like to return a product, please contact us and we will arrange it. We only accept returns for products that were not opened, used, or damaged. The shipping cost for a return will be solely the customer’s responsibility. Once we receive your product, we will refund your money via the original payment method within 5-7 business days.
If you have any other questions, don’t hesitate to contact us at info[at]arcticflavors.com
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